Returns & Refunds

Every Lumiera item is made to order specifically for you. Because of this, our return policy is different from that of a traditional stocked retailer.

Damaged, defective, or incorrectly produced items

If your order arrives damaged, defective, misprinted, or otherwise incorrectly produced, please contact us within 30 days of delivery. Include your order number and clear photos showing the issue.

Once the issue is confirmed, we will arrange an eligible replacement or refund at no additional cost. For eligible production issues, you generally do not need to return the affected item unless we specifically ask you to.

Change of mind, size, or color

Because our products are made to order, we cannot accept returns or exchanges for change of mind, fit preference, or an incorrect size or color selected at checkout. Please review the size guide and your selected options carefully before ordering.

Incorrect or incomplete shipping address

Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address provided was incorrect or incomplete, additional charges may apply for a replacement or reshipment.

How to report an issue

Please contact us within 30 days of delivery and include:

Your order number
A short description of the issue
Clear photos showing the product and the problem

We’ll review your request and let you know the next step as quickly as possible.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the funds after a refund has been processed.