Customer Care
Questions, answered.
The details that make ordering Lumiera feel simple — from fit and production to delivery, care and returns.
Product & fit
How do Lumiera pieces fit?+
Our pieces are designed with a relaxed, easy silhouette. For the intended fit, choose your usual size. If you prefer a closer fit, size down. Always check the size guide on the product page before ordering.
Are Lumiera pieces unisex?+
Many of our core pieces use a unisex fit, designed to look natural across different body types. Product-specific fit notes are included on each product page.
Will the colors look exactly the same as on my screen?+
We work to represent each color as accurately as possible. Slight differences can occur because of screen settings, lighting and natural variation between garments.
Made for you
How is my Lumiera piece made?+
Our pieces are produced and printed to order through carefully selected production partners. Making pieces on demand helps us avoid unnecessary overproduction while keeping each release intentional.
When does production begin?+
Once your order is confirmed, it moves into production. Because each piece is made for your order, a short production period comes before shipment. You will receive tracking as soon as your order is on the way.
Can I change or cancel my order?+
Contact us as soon as possible after ordering. We will always try to help, but once production has started we may not be able to change or cancel the order.
Shipping & delivery
How long will my order take to arrive?+
Your estimated delivery window is shown during checkout and may vary by destination. Please remember that made-to-order production time is separate from carrier transit time.
How do I track my order?+
As soon as your order ships, we will send a tracking link to the email address used at checkout.
Will I have to pay duties or import taxes?+
International orders may be subject to local duties, taxes or customs charges depending on the destination. Where these are not collected at checkout, they are the responsibility of the recipient.
Returns & care
What if there is a problem with my order?+
If your item arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos. We will review it and help make it right.
Can I return or exchange an item?+
Return eligibility depends on the condition of the item and the reason for the return. Please review our Returns & Refunds page for the complete terms before sending anything back.
How should I care for my Lumiera piece?+
To protect the garment and print, wash inside out with similar colors on a gentle, cool cycle. Avoid bleach, use low heat when needed, and do not iron directly over the printed design. Follow the care label on your garment for product-specific instructions.
Still wondering?
We’re here.
If your question is not covered above, send us a message and we’ll help you find the answer.
Contact us